Return & Refund

🔄 Return Period

WE HAVE A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.

✅ Return Conditions

To be eligible for a return:

  • The item must be unused and in its original condition.

  • It must be returned in the original packaging, with tags (if applicable).

  • You must provide proof of purchase (e.g., order number or invoice).

Returns that do not meet these conditions may be refused.

🚚 How to Return an Item

  1. Contact Us at support@myhappymart.com with your order number and reason for return.

  2. We’ll provide return instructions and the appropriate return address.

  3. Pack the item securely and send it back to us.

  4. Once we receive and inspect the returned item, we’ll notify you of the status.

💸 Refunds

  • If your return is approved, a refund will be issued to your original payment method.

  • Please allow up to 7 business days for the refund to be processed after we receive your return.

  • Shipping fees (if any) are non-refundable unless the return is due to a fault on our part (e.g., wrong or defective item).

🚫 Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, washed, or damaged by the customer

  • Perishable goods or hygiene-sensitive items (e.g., certain pet accessories)

  • Gift cards or promotional vouchers

  • Customized or personalized products

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

📦 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

❓ Need Help?

If you have any questions about returns or refunds, our customer service team is happy to assist you.

📧 Email: support@myhappymart.com